Customer Service Representative native German

Over de functie

The Customer Service Representative native German Speaking is the internal point of contact for the customers and works closely with Sales Force, Finance, Customer Services and Supply Chain departments building and maintaining professional relationships with our customers
Manages the customer in such a way that an optimal balance between customer requirements and the client capabilities can be achieved thus ensuring a high level of customer satisfaction

KEY TASKS & RESPONSIBILITIES
¿ Commercial support for sales force team member in your region
¿ coordinates all customer related commercial activities such as sample requests, complaints coordination and product application recommendations
¿ proactively manages the customer, seeks to understand the needs of the customer, proactively works to resolve issues in a timely manner and capitalises on opportunities
¿ Follow the product and price policy according to the agreed structure and applying directives
¿ Maintain contacts with Sales Admin Support department concerning monitoring delivery times of orders and with the Warehouse department/expedition and customer data and other order related administrative tasks
¿ Analyses and reports on commercial information
¿ Quoting products
¿ Keeping up and developing technical knowledge
¿ Verifying customer details and accurate product pricing and communicate order status, progress and setbacks to customers

Samenvatting

  • Vakgebied:
    • Administratief/Secretarieel/Callcenter
  • Opleidingsniveau:
    • HBO
  • Dienstverband: Tijdelijk
  • Aantal uren per week: 40
  • Plaats: WEESP

Over het bedrijf

Onze opdrachtgever is gespecialiseerd in Zelfklevende Materialen.

Functie eisen

Good analytical skills
Good organisational and planning skills
Good Administrative skills
Excellent interpersonal skills
Customer focused
Service minded
Good German, English and Dutch Language
Proactive and hands on
Approachable and well mannered
Affinity with technology

Wat wij bieden

Please write your CV and motivation in English.

Contactgegevens vestiging Amsterdam

Consultant

  • In Person Regio Amsterdam
  • 020 - 718 38 48
Doorsturen
 

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