Customer Service Representative, ENSCHEDE

Over de functie

The Customer Service Representative is responsible for taking inbound calls from customers purchasing a variety of differing products, seeking assistance with purchases, or who have discrepancies in their overall experience with products and or services.

Answering all incoming calls for which he/she has been trained/scheduled for (PC and PC peripherals related projects);
Handling all incoming calls in a courteous efficient manner and resolving all customer questions to the best of his/her ability;
Logging all calls as required in the systems, this mean entering all information necessary to provide a high quality service;
Answering incoming e-mails in a courteous efficient manner and resolving all customers' questions to the best of his/her ability;
Gathering all important information from the customer;
Trying to maintain an average talk-time under the average talk-time goal for that product and month while maintaining a low Aux-time;
Staying abreast of new developments as they relate to the function of Customer Service Representative;
Working together with supervisors and management to achieve short and long term goals and meet performance targets as well as setting new goals and targets;
Following proper procedures, regulations and policies;
Properly representing our Corporate Customer and their policies as stated in training documentation, training sessions or in any other document.